FTECH Care+

We understand that proper fit is just as important as optical quality. To ensure a comfortable and accurate fit, FTECH offers a 30-Day Perfect Fit Guarantee starting from the date of delivery. During this period, the following adjustments are provided at no labor cost for Standard TTL System Loupes and Ergonomic TTL System Loupes:

• Interpupillary distance (PD) adjustments

• Ergonomic loupe angle adjustments

• Convergence adjustments

• Button and lens prescription adjustments (non-progressive lenses only)

• Rebuilds related to fit and optical alignment

After the initial 30-day period, additional adjustments may be subject to a lab service fee. FTECH intentionally keeps these fees low and transparent, covering only the actual laboratory work required. Shipping costs are the customer’s responsibility, except for FTECH Care+ members, for whom shipping is covered.

This warranty applies exclusively to the original purchaser, as verified by FTECH records, and is non-transferable to subsequent owners.

FTECH Care+ provides extended warranty coverage as follows:

• Loupes: 3 years
  Headlights / Electronic components: 1 year

FTECH’s Standard Warranty provides:

• Loupes: 2 years
  Headlights / Electronic components: 3 months

*All warranties cover manufacturing defects in materials and workmanship under normal, intended professional use.

Covered Components

At FTECH’s discretion, eligible components may be repaired or replaced if deemed to have failed due to manufacturing or assembly-related defects. Covered components may include, but are not limited to:

• Temple arms

• Adjustable nose pad components

• Hinges

• Carrier lenses

• Vario bar

• Loose ocular assemblies

• Adhesive bonds and seals

• Optical collimation (alignment)

What’s Covered

If a loupe barrel or ocular assembly becomes loose or detached from the frame during normal, intended professional use, FTECH will provide repair service at no labor cost, subject to warranty eligibility and inspection.

Covered situations include, but are not limited to:
Such cases are classified as manufacturing, assembly, or bonding-related defects, provided there is no visible external damage.

• Loupe barrels separating from the carrier lens

• Ocular assemblies loosening or detaching due to adhesive or assembly-related defects

• Optical components detaching without evidence of impact, external force, or misuse

What’s Not Covered

To ensure clarity and fairness, the following are not covered under this warranty:

• Cracked, chipped, or shattered lenses

• Damage caused by dropping, impact, crushing, or other external force

• Evidence of misuse, abuse, modification, or improper handling

• Cosmetic wear or damage that does not affect optical performance or functionality

FTECH provides and administers warranty coverage for JTL headlight systems against defects in materials and workmanship under normal, intended professional use.

Under the FTECH Care+ program, the following components are covered for 1 year, unless otherwise specified:

• Headlamp (LED): 1 year

• Battery Pack & Charger: 1 year

• Mounts & Linkage Arms: 1 year

• Magnets & Clips: 1 year

• Composite Filter: 1 year

• Combo Case: 1 year

• Wires & Cables: 6 months

Under FTECH’s Basic Warranty, coverage periods are as follows:

• Headlamp (LED): 90 days

• Battery Pack & Charger: 90 days

• Mounts & Linkage Arms: 90 days

• Magnets & Clips: 90 days

• Composite Filter: 90 days

• Combo Case: 90 days

• Wires & Cables: 60 days

Exclusions – Loupe Warranty

The following are not covered under the 2-Year Basic Loupe Warranty or FTECH Care+, unless otherwise stated:

• Damage caused by mishandling, negligence, or accidents, including but not limited to dropping, crushing, scratching, or theft
  

• Improper, unauthorized, or modified use of the product

• Damage or loss during shipping not arranged or approved by FTECH

• Normal wear and tear resulting from daily professional use

• Damage caused by exposure to restricted chemicals or processes, including but not limited to:
  Adhesives, glutaraldehydes, iodophors, alcohol, bleach, disinfectant wipes (e.g., CaviWipes), Autoclave use or chemical sterilization

• Damage resulting from external factors beyond FTECH’s control

• Cosmetic damage that does not affect optical performance or functional use
  

Exclusions – Headlight Warranty

• Liquid or moisture damage to headlights, battery packs, or electronic components

• Damage caused by mishandling, negligence, or accidents

• Failure to follow product manuals, charging instructions, or care guidelines

• Unauthorized use, modification, or repair, including third-party servicing

• Normal wear and tear from routine professional use

At FTECH, each custom loupe is made-to-order and crafted specifically for the individual user. For this reason, custom-made products are final sale and are not eligible for return, exchange, or refund. This includes, but is not limited to:

• Through-The-Lens (TTL) systems

• Ergonomic TTL systems

• Any loupes involving custom measurements, prescriptions, or personalized optical configurations

Once production has begun, custom orders cannot be canceled, returned, or refunded under any circumstances.

Why Custom Orders Are Final Sale

Custom loupes are manufactured according to individual ergonomic and optical specifications and cannot be resold or repurposed. By operating on a made-to-order basis, FTECH is able to deliver exceptional precision, performance, and craftsmanship at a more accessible price point. We appreciate your understanding, as this policy allows us to maintain both high manufacturing standards and fair, transparent pricing.

Non-Custom Products

Non-custom, non-prescription products may be eligible for return within three (30) days of delivery, subject to the following conditions:

• Items must be unused, undamaged, and returned in original packaging

• Original shipping and handling fees are non-refundable

• Return shipping costs are the responsibility of the customer

• Items marked as final sale are not eligible for return or refund

Important Notes

• Shipping fees are non-refundable, regardless of order type or membership status

• Products showing signs of damage, misuse, modification, or improper handling are not eligible for return

• Prescription services, PPE (safety glasses), premium eyewear, and headgear are non-refundable

• In the event of an approved return, both outbound and return shipping costs will be deducted from the refund amount
  
  All returns are subject to inspection and approval by FTECH.
  For any questions, prior to placing an order, please contact our Customer Solutions Team.
  We are always happy to assist before production begins.

FTECH offers a hassle-free exchange policy for eligible products requested within the 30-day trial period.
Exchanges must be for items of equal value, subject to the conditions below.

Eligible Exchange Reasons

• Changing battery color or LED package

• Changing magnification or frame color (frame style changes excluded)

• Receiving an incorrect product or component (e.g., mount)

• Changing the loupe type, limited to non-customized products such as Flip-Up loupes

Important Exchange Notes

• Any price difference must be settled prior to shipment
  
  Higher-priced replacements require payment of the difference
  Lower-priced replacements will receive a refund of the difference

• Once the exchange is shipped, the 30-day trial period resets upon delivery

• Products showing signs of damage, misuse, or modification may be deemed ineligible for exchange.
  
  All returns are subject to inspection and approval by FTECH.
  For any questions, prior to placing an order, please contact our Customer Solutions Team.
  We are always happy to assist before production begins.

• FTECH Care+ members receive free shipping on covered repairs and exchanges.

• Standard warranty customers are responsible for shipping costs under our standard service policy.