Return & Refund policy
OVERVIEW
This Return & Refund Policy (“Policy”) describes the conditions under which products purchased from FTECH (“we,” “us,” or “our”) may be returned, exchanged, or refunded. This Policy forms part of our Terms of Service. By placing an order, you agree to this Policy.
IMPORTANT SUMMARY (READ FIRST)
Custom/Made-to-Order loupes are FINAL SALE and not eligible for return or refund.
Non-custom, non-prescription products may be eligible for return within 3 days of delivery if unused and in original condition.
FTECH offers a 3-day exchange request window for eligible items, subject to the conditions below.
Shipping fees are non-refundable regardless of order type or membership status.
Damaged/incorrect items must be reported within 7 days of delivery.
CUSTOM / MADE-TO-ORDER PRODUCTS (FINAL SALE)
FTECH custom loupes are made specifically for an individual user. For this reason, custom-made products are final sale and not eligible for return or refund.
This includes:
All Through-the-Lens (TTL) systems
All Ergonomic TTL systems
Any loupes involving custom measurements, PD, working distance, prescriptions, or personalized optical configurations
Any product explicitly marked as “Custom,” “Made-to-Order,” “Final Sale,” or similar on the product page or order confirmation
Cancellations for Custom Orders
Once production has begun, custom orders cannot be canceled, returned, or refunded.
WHY CUSTOM ORDERS ARE FINAL SALE
Custom loupes are crafted based on individual ergonomic and optical specifications and cannot be resold or repurposed. By operating on a made-to-order basis, we are able to offer exceptional craftsmanship and precision at a more accessible price point.
NON-CUSTOM PRODUCTS (3-DAY RETURN WINDOW)
Non-custom, non-prescription products may be eligible for return within three (3) days of delivery, provided that:
The item is unused, undamaged, and in original condition
The item is returned with all original packaging, accessories, and components
You obtain return authorization from FTECH before shipping it back
Non-Refundable Costs
Original shipping and handling fees are non-refundable
Return shipping costs are the responsibility of the customer (unless the return is due to confirmed FTECH error)
ITEMS NOT ELIGIBLE FOR RETURN OR REFUND
The following are non-refundable and non-returnable:
Prescription services and prescription-related fees
PPE (including safety glasses), premium eyewear, and headgear
Final sale items
Products showing signs of damage, misuse, or modification
Products returned without prior authorization
Custom/Made-to-Order products (as defined above)
EXCHANGE POLICY (3-DAY WINDOW)
FTECH offers a hassle-free exchange request window for eligible products requested within three (3) days of delivery.
Eligible Exchange Reasons (within 3 days)
Exchanges may be requested for:
Changing battery color or LED package
Changing magnification or frame color (frame style changes excluded unless explicitly allowed)
Receiving an incorrect product or component (e.g., mount)
Changing the loupe type, limited to non-customized products such as Flip-Up loupes
Exchange Value & Price Differences
Exchanges are for items of equal value unless otherwise approved.
If the replacement item is higher in price, the difference must be paid before shipment.
If the replacement item is lower in price, the difference will be refunded.
Exchange Restart Window
Once the exchange replacement ships, the 3-day window restarts on the date the replacement is delivered.
Condition Requirements
Products showing signs of damage, misuse, or modification may be deemed ineligible for exchange.
RETURN / EXCHANGE AUTHORIZATION PROCESS
To request a return or exchange:
Email support@ftech.co
Provide your order number and request reason
Wait for written authorization and instructions before shipping anything back
Unauthorized returns may be refused and returned to sender.
RETURN SHIPPING
Customer is responsible for return shipping unless due to confirmed FTECH error
Use a trackable and insured shipping method
FTECH is not responsible for items lost or damaged during return shipping
REFUNDS (IF APPROVED)
If a return is approved and received:
Refunds are issued to the original payment method
Processing may take 5–10 business days after inspection
Shipping, handling, customs, and import fees are non-refundable
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect:
Notify FTECH within 7 days of delivery
Provide photos and a clear description
Upon verification, FTECH may offer repair, replacement, or refund at its discretion.
INTERNATIONAL ORDERS
For international orders:
Duties, taxes, and import fees are non-refundable
Customs delays are not grounds for refunds
Returned items must comply with international shipping regulations